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ITIL 4 Foundation (PM2188)

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

This course is accredited by PeopleCert.

 

A preferential rate (-15%) applies to the regular cost for non-profit organizations, as well as the government sector. In addition, you can benefit from additional advantages through a corporate agreement when you need to train several people or teams in your company. Contact us for details.

Public class

Virtual classroom
Tentative dateTentative date
January 9 2023
1000 €
 
English
Virtual classroom
Tentative dateTentative date
June 26 2023
1000 €
 
English
1000 €
Duration: 
2 days / 14 hours

Private class

Virtual classroom
Minimum no. of participants: 5
2 days / 14 hours
Price on request
English or Serbian
Training plan: 

Lesson 1: ITIL 4 Overview

  •  Introduction to ITIL
  •  Key Concepts of ITIL

Lesson 2: The ITIL Framework

  •  The Four Dimensions of Service Management
  • The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Lesson 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Lesson 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management


Lesson 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Exclusives: 
  • One year access to the class recording
  • Course material accessible in electronic format
  • One voucher to take the exam online
  • Certificate of attendance
Prerequisites: 

Some level of work experience in IT service support or IT service delivery is highly recommended.

Certification information: 
  • Preparing for ITIL 4 Foundation certification
  • Cost: 0 (included in your training)
  • Online with PeopleCert
  • 40 multiple choice questions
  • Passing score: 26/40 marks – 65%
  • Duration: 60 minutes
Audiences: 

Contact us for more information on pricing::

Eccentrix
Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3
www.eccentrix.ca