Microsoft 365 Certified: Teams Voice Engineer Expert (MS700-720)

This seven-day certification track training is composed of two parts:

Managing Microsoft Teams (MS-700T00)

In this four-day course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will also learn about preparing the environment for a Microsoft Teams deployment, including security and compliance features for Teams as well as network settings. Lastly, you will learn about how to create and manage teams and channels. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Microsoft Teams Voice Engineer (MS-720T00)

In this three-day course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

This training is a comprehensive preparation to the exams MS-700 and MS-720 to help participants obtain the Microsoft 365 Certified: Modern Desktop Administrator Associate certification. 

You can purchase an individual part of this certification track - contact us for the details.



A preferential rate (-15%) applies to the regular cost for non-profit organizations, as well as the government sector. In addition, you can benefit from additional advantages through a corporate agreement when you need to train several people or teams in your company. Contact us for details.

Public class

Virtual classroom
Tentative dateTentative date
December 12 2022
2800 €
Virtual classroom
Tentative dateTentative date
March 20 2023
2800 €
2800 €
7 days / 49 hours

Private class

Virtual classroom
Minimum no. of participants: 5
7 hours / 49 hours
Price on request
English or Serbian
Training plan: 

Managing Microsoft Teams (MS-700T00)

Module 1: Get started with managing Microsoft Teams

  • Explore Microsoft Teams
  • Plan and deploy Microsoft Teams
  • Implement lifecycle management and governance for Microsoft Teams
  • Monitor your Microsoft Teams environment

Lab : Manage Microsoft Teams

  • Prepare Teams admin roles and licenses
  • Explore Teams management tools
  • Create groups and teams
  • Implement lifecycle management and governance for Microsoft Teams
  • Enable access to Teams public preview features using Teams update policies

Module 2: Prepare the environment for a Microsoft Teams deployment

  • Manage access for external users
  • Implement security for Microsoft Teams
  • Implement compliance for Microsoft Teams
  • Plan and configure network settings for Microsoft Teams

Lab : Prepare the environment for a Microsoft Teams deployment

  • Manage guest access for Microsoft Teams
  • Implement security for Microsoft Teams
  • Implement compliance for Microsoft Teams
  • Prepare network deployment

Module 3: Manage chat, teams, channels, and apps in Microsoft Teams

  • Create and manage teams
  • Manage collaboration experiences for chat and channels
  • Manage apps for Microsoft Teams

Lab : Manage teams, collaboration and app settings for Teams

  • Manage team resources
  • Configure channel and messaging policies
  • Manage app settings
  • Create and manage app setup policies
  • Test configured policy settings

Module 4: Manage meetings and calling in Microsoft Teams

  • Manage meetings and events experiences
  • Configure and manage Microsoft Teams Room and Teams devices
  • Manage phone numbers and settings
  • Manage Teams Phone settings and policies
  • Troubleshot audio, video, and client issues

Lab : Manage Teams meetings and calling experiences

  • Manage Live event and meetings experiences
  • Deploy Teams device profiles
  • Set up a Calling Plan (Optional)
  • Manage Teams Phone
  • Explore reports for call quality in Microsoft Teams

Microsoft Teams Voice Engineer (MS-720T00)

Module 1: Plan and configure Teams Phone

  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services

Lab : Prepare the lab environment

  • Configure your lab environment
  • Assign permissions
  • Validate and manage licenses
  • Setup PowerShell for Microsoft Teams Administration

Lab : Configure your environment for Teams Phone

  • Evaluate your network requirements with the Network Planner
  • Use the Teams Network Assessment Tool
  • Configure a basic network topology for dynamic emergency calling
  • Configure voice policies
  • Prepare users for calling
  • Configure audio conferencing settings
  • Configure call queues and auto attendants

Lab : Expand your Teams Voice Environment to use Direct Routing

  • Configure the session border controller
  • Configure direct routing settings

Module 2: Manage Teams Phone

  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Lab : Manage your Teams Phone Environment

  • Manage voice users
  • Manage Teams devices
  • Monitor and troubleshoot Teams Phone

  • One FREE attendance to the Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900) training
  • One year access to the class recording
  • 180 days access to the lab environment after class
  • Two vouchers to take the exams
  • Up to date courseware with Microsoft Learn
  • One year subscription to the All Access Pass library containing hundreds of complementary practice labs
  • Microsoft course achievement badge
  • A thorough understanding of basic functional experience with Microsoft 365 services.
  • A thorough understanding of general IT practices, including the use of PowerShell.
  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment
Certification information: 
  • Exam codes: MS-700 and MS-720
  • Cost: 0 (included in your training)
  • Skills measured
    • Plan and configure Microsoft Teams Phone
    • Optimize network performance
    • Plan and configure Direct Routing
    • Configure and manage Microsoft Teams Phone for voice users
    • Plan and configure Microsoft Teams clients and devices
    • Monitor and troubleshoot Microsoft Teams Phone

Contact us for more information on pricing::

Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3