Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (MB220)

This five-day course teaches candidates to implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights. Candidates are responsible for configuring the basic marketing application to include email marketing, configuration, interactive customer journeys and real-time journeys, lead nurturing with personalized experiences, integration of LinkedIn, events, customer voice surveys, segmentation, scoring and maintaining data privacy compliance. and safety rules. Candidates should have some knowledge of marketing principles and the Marketing application's role in relationship to the Dynamics 365 suite of applications, including integration with Dynamics 365 and Microsoft 365 applications.

Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.

This training is a comprehensive preparation for the MB-220: Microsoft Dynamics 365 Marketing Functional Consultant exam for obtaining the Dynamics 365 Marketing Functional Consultant Associate certification.


A preferential rate (-15%) applies to the regular cost for non-profit organizations, as well as the government sector. In addition, you can benefit from additional advantages through a corporate agreement when you need to train several people or teams in your company. Contact us for details.

Public class

4 days / 28 hours

Private class

Virtual classroom
Minimum no. of participants: 5
4 days / 28 hours
Price on request
English or Serbian
Training plan: 

Microsoft Dynamics 365 Marketing Functional Consultant (MB-220T00)

Module 1: Dynamics 365 Marketing Configurator

  • Configure and manage Dynamics 365 Marketing
  • Configure marketing settings
  • Domain authentication, email best practices, and GDPR
  • Manage content assets and settings

Module 2: Manage customers in Dynamics 365 Marketing

  • Manage accounts and contacts
  • Create and manage leads

Module 3: Managing Forms and Marketing Pages

  • Manage forms
  • Manage marketing pages

Module 4: Manage segments and subscription centers

  • Create and manage segments
  • Manage subscription centers and double opt-in

Module 5: Manage emails and journeys in Dynamics 365 Marketing

  • Marketing email builder
  • Create customer journeys
  • Manage content, event triggers, and journeys in real-time marketing
  • Manage website visits, redirect URLs and social media posts

Module 6: Managing Events

  • Create an event
  • Webinar Create an event
  • Promote and manage events
  • Advanced event management features

Module 7: Create surveys with Dynamics 365 Customer Voice

  • Create a survey project
  • Create surveys with Dynamics 365 Customer Voice
  • Send Dynamics 365 Customer Voice surveys

Module 8: Analyze information in Dynamics 365 Marketing

  • Evaluate marketing initiatives with analytics
  • Review the marketing calendar

Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles. Power Platform experience, especially in model-driven applications, is also recommended.

Certification information: 
  • Exam code: MB-220
  • Cost: 0 (included in your training)
  • Skills measured
    • Configure marketing applications
    • Manage segments and lists
    • Create and manage marketing forms and pages
    • Manage leads, contacts, and accounts
    • Create and manage marketing email messages
    • Manage customer journeys
    • Manage events and webinars
    • Configure Dynamics 365 Customer Voice
  • All details... 

Contact us for more information on pricing::

Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3